Hotel amenities include the four on-site restaurants (including the popular Coq d'Or and the award-winning Cape Cod Room), Palm Court (cocktail lounge with luncheons, late-night suppers, and daily live musical entertainment), fitness room, two full-size ballrooms, and a number of in-hotel specialty shops. The hotel also offers 24-hour room service, twice-daily maid service, fresh fruit on every floor, shoeshines, daily complimentary newspapers, chocolates with turndown service, valet parking, and valet and laundry services (seven days a week). Pets under 50 pounds are welcome.

All rooms feature Lake Michigan or city views, dual-line telephones, speakerphones, voicemail, high-speed Internet access, executive desks, bathrobes, on-demand video, minibars, safes, and individual climate control.